Scope

This privacy policy covers individuals who have a business partner relationship with Citcon, such as vendors, corporates, and platforms, when they are using our Service, and also individuals who interact with us in a non-business context, such as browsing our Website at https://citcon.com/ on their own time (Collectively “Services”).

What’s in this policy?

For the individuals described above, this notice explains how we collect, use, and share information from your use of our Services.

Please note that this policy does not apply to information collected through any other website operated by any third party. Additionally, any third-party application or content (including advertisements) that may link to or be accessible from this website is also not covered by this policy. This policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.

Please carefully review our policy to understand how we handle your information and our corresponding practices. If you do not agree with our policies, you have the option not to use our website. By accessing or using our website, you are indicating your agreement to this privacy policy. If you still have any questions or concerns, please contact us at privacy@citcon-inc.com

When you use our Website

We collect information you provide when you interact with our Website. We collect information about you, including:

• Information you provide to us. We collect information such as name, company name, job title, and business email address from you when you request information (such as through the “Contact Us” page), customer or technical support, or communicate with us in any other way. The contents of your messages or attachments, along with any additional information you provide, may also be associated with your communications and collected by us. We may also reach out to you to participate in surveys, and if you choose to participate, you may be asked to provide certain information, including contact information and other personal details.
• Through automatic technologies. As you explore and engage with our website, we may utilize automatic data collection technologies to gather specific details about your equipment, browsing behavior, and tendencies, which may include:

  • Usage Information. We collect information regarding your visits to our website, such as traffic data, approximate location data, logs, communication data, and the resources you utilize and access on the website.
  • Device Information. We collect information regarding your computer and internet connection, such as your browser type, operating system, and IP address.
  • For more information about cookies, see our Cookie Policy.

When You Use Our Service as a merchant

When you and your business decide to be a citcon merchant, we might collect your personal information during the following stage:

• When you apply or sign up for a Citcon account:

  We may collect Identification Information to assign you a merchant account, such as your name, email address, mailing address, phone number, photograph, birthdate, passport, driver’s license, Social Security, taxpayer identification, or other information as required to on-board you and meet applicable legal requirements. We might also gather financial information, including bank account and card numbers, to process payments based on your request. We might also collect your tax Information, including withholding allowances and tax filing status. Some other Information we may collect consists of historical, contact, demographic information, or other details based on fraud and risk assessments.

• When you upload or send information through our Services:

  After successfully registering as a merchant, you will be asked to provide Products and Services Information about the products and services you sell, including inventory, pricing, and other data. We might gather business-related information about your business, such as appointment schedules and contact data. Compliance information, some of which is required to meet applicable laws and regulations like anti-money laundering laws, will also be part of our collection process. Additionally, we may obtain marketing and communication data through information you provide during communication, promotions, surveys, or other interactions with us. We do not collect information related to communication with third parties, and sensitive data like sexual, genetic, health, religious, racial or ethnic information, or union memberships.

When you use our Services as a shopper

If you are a shopper making a payment to a merchant using our Services to process your payment, we may, through a merchant using our payment processing service, collect, store and process financial and transaction-related personal data about you and your transaction. This may include names, descriptions, amounts, billing, shipping details, devices, and payment methods (including credit card information) involved in transactions. We may also use automatic technology to collect your approximate location information for security purposes. Additionally, we obtain device information, including details such as your device’s hardware model, operating system, unique identifier, mobile network information, interactions with our Services, and identification of other software for anti-fraud and malware-prevention purposes (excluding content from that software). We also track usage information, capturing specifics about how you utilize our Services, such as access time, browser type and language, and your IP address.

Purposes For Which We Will Use Your Personal Data

Below, we describe how we plan to use your personal data and which legal bases we rely on. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data where more than one ground has been set out below:

Your Rights and Choices

The GDPR provides consumers (EU/EEA residents) with specific rights regarding their personal information. This section describes your GDPR rights. To exercise any of these rights, please contact us at privacy@citcon-inc.com.

• Access to Personal Information — You have the right to obtain confirmation from us that we process your personal information and, if so, you may have the right to request access to your personal information.
• Rectification of Personal Information — You have the right to request that we rectify inaccurate personal information concerning you. Depending on the purposes of the processing, you may have the right to have incomplete personal information completed.
• Erasure/Deletion — You have the right to request us to erase some or all of the personal information concerning you.
• Restriction of Processing — You have the right to request us to restrict the further processing of your personal information. In such cases, the respective information will be marked as restricted, and may only be processed by us for certain purposes.
• Object to Processing — You have the right to object, on grounds relating to your particular situation, to the processing of your personal information by us. We may be required to no longer process some or all of your personal information.
• Object to Direct Marketing — You have the right to object to the processing of personal information for direct marketing purposes.
• Object to Decision Based Solely on Automated Processing — You have the right not to be subject to a decision based solely on automated processing where the decision has a significant legal impact on you.
• Data Portability — You have the right to receive a copy of your personal information which you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to request the transfer of that personal information to another entity without hindrance from us.
• Withdraw Consent — You have the right to withdraw consent you have provided to us where we rely solely on your consent to process your personal information. You can always provide your consent to us again at a later time. Please note that the withdrawal will not affect the processing of data based on prior consent.
• Right to Complain — You have the right to lodge a complaint to an applicable supervisory authority or other regulators if you are not satisfied with our responses to your requests or how we manage your personal information. A list of and more information about the EU/EEA Data Protection Authorities can be found here:http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. We encourage you to first or also reach out to us at privacy@citcon-inc.com, so we have an opportunity to address your concerns directly.

Access to Specific Information and Data Portability Rights

You have the right to request that the Company disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or sharing that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).
• If we disclose your personal information for a business purpose, we will identify the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that the Company delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

Rights to Opt-out of Selling and Sharing Personal Information

We do not knowingly sell your personal information. Yet, our use of tracking technologies may be considered a “sale”/“sharing” under California law. To opt-out of sale on this website, please send an email to privacy@sitcon-inc.com.

Rights to Limit the Processing of Sensitive Data

In the case we collect sensitive information, you can send an email to privacy@sitcon-inc.com for information on what exact information we have collected from you and how you can exercise your rights on the website.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for like-goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you with a different level or quality of like-goods or services.
• Suggest that you may receive a different price or rate for like-goods or services or a different level or quality of like-goods or services.

Other California Privacy Rights

California’s "Shine the Light" law (Civil Code Section § 1798.83) permits users of our websites, other products, services, and platforms that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

Do Not Track

We do not respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking (Do-Not-Track).